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Today: Oct 19, 2018





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Job Announcement - CSC ToR


Advocacy and Policy Institute (API)

Terms of Reference (TOR)

For the Consultant (s) to “develop Citizen Scorecard, Analysis data, and writing report” and “Generate evidence of project lessons learnt, including scorecard format and communal results and compile report”





The Advocacy and Policy Institute (API) works towards building capacity for Cambodian advocates with regard to advocacy skills and policy development, with its mission to serve the long term democratic and social development needs of Cambodia through the empowerment of people to interact with their government to protect their rights and provide for their needs. 


With financial support by the United Nations Democracy Fund (UNDEF), the Advocacy and Policy Institute (API) has launched the new project "Enhancing Local Democratic Governance in Cambodia – Citizen Score Cards"(UDF-16- 714-CMB). It is implemented in a two-years period from 1 March 2018 to 29 Feb 2020 to strengthen local governance and social accountability in four communes of two districts of Kampong Thom and Banteay Meanchay provinces. This will be achieved by means of: (a) increasing citizen’s capacity to monitor and influence local authorities’ service delivery, planning, and budgeting; (b) strengthening local authorities’ capacity to address demands of citizens on public service delivery; and (c) enhancing partnerships between government and civil society to address public needs and concerns. A citizen score card will be developed to establish an evidence base of citizens’ perceptions of social services and their needs in service delivery issues. Data collected from the score card will then be used to develop an action plan for service improvements.

Objective of consultancy

The main objective of this consultancy(s) is to “participate in developing the Citizen Scorecard template, to analyse data after 2 Scorecard surveys, and to write the reports” and “Generate evidence of project lessons learnt, including scorecard format and communal results and compile reports”


  • First Citizen Scorecard (May 2018): Develop Citizen Scorecard questionnaires, data analysis, writing report.  
  • Second Citizen Scorecard (August 2019): Review and update the Citizen Scorecard questionnaires based on the objective, data analysis, write the reports.  
  • Evidence of project learning produced (November 2019): Generate evidence of project lessons learnt, including scorecard formats and communal results and compile final report”



1.First Citizen Scorecard Survey to be conducted in 20 villages (1000 samples) (May 2018) 

Surveyors will always work in pairs, so that each pair reaches out to collect data of up to 50 individuals from 50 households (average per village), app. 30% of households of target villages, 1000 individuals from 1000 households in total. The exercise will be completed within 1- 2 weeks. The 1000 households sample will be selected randomly, but ensuring 50% women’s representation, proportionate representation of ID poor, youth and women-headed households, and adequate inclusion of members of vulnerable groups. The Magpi application will be used for the Scorecard survey.

Tentatively, the questionnaires will include: 

1) Level of understanding of the right to access information, citizens’ right to participate in the local development planning process, and actual participation;

2) Satisfaction with commune service delivery and commune council/ local authority’s responsiveness to demands raised by citizens, and the space they have provided for citizen participation; 

3) The opportunity to raise issues that should be addressed in their communes, covering 


  • Three existing services at the commune (administrative services, welfare schemes/social services, local development incl. infrastructure); 
  • General issues of safety and security, incl. domestic violence, protection of community forestry or fishery, that can be addressed socially or with small budget at the local level; 
  • and services at the district level (primary education, rural sanitation, waste management.)



2.Second Scorecard Survey to be conducted in 20 villages (1000 samples) I in August 2019 

The 2nd survey will follow the same methodology as the first one: at least 40 surveyors, trained in a refresher training. They use the Magpi application for digital data collection from a new random sample of 1,000 individuals of 1,000 households in the four communes. They will work in pairs, each of those to reach 50 respondents. The exercise will be completed in one to two weeks. In addition, local authorities will be invited again for a self-assessment. A consultant will consolidate the data and compile the reports for the 4 communes. The results of the 2nd round will allow for measuring progress 15 months after the 1st round and the results will be shared with key demand and supply side stakeholders in 4 communes with 25 participants each (total 100). 

Both, citizens and local authorities, will be asked about 

1) Their knowledge and understanding of topics listed in the 1st round

2) General citizen satisfaction or LA self-assessment of service delivery, responsiveness to citizen demands and existing space for citizen participation. There will be space again to 

3) Highlight issues that need to be addressed after the project end in the same areas of service delivery and community concerns that can (at least to some extent) be addressed at the commune- or district-level (a reduced version of the one in the first-round questionnaire). 

In addition, the 2nd round survey will ask about

4) Awareness of the scorecard-guided action plan and its implementation, and satisfaction with the outcomes.

3.Evidence of project learning to be produced in November 2019

To review the project outcomes and compile a learning report, including the essential project documents like questionnaires and scorecard reports, gathering evidence of action plans’ implementation in the four communes and reflecting on what will have worked well and what less so. The report will be printed in 300 copies and shared with project participants, network members and policy-level stakeholders. It will be the basis for presentation and discussion at a one-day National Conference.

Proposed activities

The consultant (s) will work directly with API’s director and program team on the following activities:


  1. Kick-off meeting to understand the objective, process and main audiences based on TOR
  2. Review previous questionnaires used by API and develop Citizen Scorecard 
  3. Meetings with API staff to verify the Citizen Scorecard.
  4. After the data are consolidated, The Consultant will analyse data and write the report.
  5. Meeting with API staff to discuss the draft reports and comments
  6. Improve later versions as discussed with API team and start final talk on new versions where necessary.
  7. Finalize the reports based on collective inputs, illustrate and submit to API. 
  8. Present finding results to stakeholders in the target communes.


Note: Consultant(s) will schedule and work based on the timeframe of the UNDEF project outputs: (1) first Citizen Scorecard, (2) second Citizen Scorecard and (3) Evidence of project learnings produced.

Expected Outputs

The consultants will be accountable for delivering the following outputs:

  • “Preliminary findings” of three products in terms of analysis, problem statements by citizens and points for making recommendations are presented to API for comments and feedbacks by the respective deadlines.
  • The first and second Scorecard questionnaires and the 3 consolidated reports (with separate sections per commune) of three products in English and Khmer accepted by API

Consultant Qualification 

  • Individual consultant or teams or in the form of firms are illegible to apply
  • Knowledge and experiences on A2I Law, good governance, social accountability, D&D reform, and related issues. 
  • Substantial experience in assessment and research studies. Previous experience preferred on the good governance and D&D reform at sub-national assessment.
  • Effective experience in desk reviews and analysis techniques.
  • Effective experience in capturing/generating evidence of project results, best practice, lessons learnt.
  • Knowledge and experience of law in Cambodia and experience in working at sub-national level.
  • Good presentation and strong communication skills, with regard to all relevant stakeholders.
  • Ability to meet deadlines.
  • Fluency in English and Khmer.


May 2018 to December 2019


There is a clear amount of budget for hiring the Consultant(s). API will, as required by the laws of Cambodia, deduct for paying taxes from this fees. No other financial payments will be provided. If Consultant(s) require(s) to work in the field, API will provide meals, accommodation and transport as stated in API policy. 


Flexible - either at API’s office or a location convenient to the Consultant. 


The Consultant will report to the Director and he will work closely with API’s Director, the Project Manager and other Management Committee members of API. The Director will approve all payments.

Submit Applications though:

How to apply: Please send your CV with a covering letter explaining how you are suitable for this assessment work to:

  • Address: Building Phnom Penh Villa # 124, 2nd Flood, Room 206, Street 388, Sangkat Toul Svay Prey 1, Khan Chamkarmon, Phnom Penh.
  • E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Tel: 023 213 486