Implementing the Social Accountability Framework (I-SAF) is a broad reform package assumed by the Government of Cambodia and aimed at improving the quality of public services by making administration officials and service providers more responsive and sensitive to the needs and rights of citizens. Citizens are the final beneficiaries of these services, and they have the right to hold the providers accountable, assess the quality of the services and participate in decisions concerning these fields. This course is meant for representatives of NGOs and community based organisations, as well as for community accountability facilitators (CAFs). It is a practical course which gives participants a chance to score the performance of the local public service providers and jointly propose action plans for the improvement of these services. By the end of the course, everybody will gain confidence and will be in a better position to disseminate the concepts they have learnt, spread the word in their communities, and show citizens how to assess the performances of service providers using digital tools. Furthermore, participants will be able to integrate citizens’ voices into the Join Accountability Action Plans (JAAP), in order to request responses from service providers in a timely and friendly manner.