In order to ensure that local authorities, public schools or health centres provide quality services, officials working in these institutions need to be trained about the social accountability framework. By participating in this training, they will learn about of Cambodia’s strategy in this field, but they will also gain a better understanding of their own, concrete performance requirements, of the standards for their services, of the idea of open budgets, as well as of citizens’ rights. Implementing the Social Accountability Framework (I-SAF) is a broad reform package assumed by the Government of Cambodia and aimed at improving the quality of public services by making administration officials and service providers more responsive and sensitive to the needs and rights of citizens. Citizens are the final beneficiaries of these services, and they have the right to hold the providers accountable, assess the quality of the services and participate in decisions concerning these fields.