Similarly addressed to local councillors, this course is aimed at teaching them how to communicate effectively in order to better fulfill their roles and pursue their aims. The topics we will be addressing include: What is communication? Why do we need to have good communication skills? The structure of communication processes. The skills required to effectively communicate with different stakeholders (e.g: active listening, summarizing, active observation, effective questioning, effective verbal and non-verbal communication, building confidence). How to avoid mistakes and wrong habits in communication? How to find out what the best tools are for your own communication efforts, fitting your own personality? What are possible barriers in communication and how to overcome them?