API was commissioned by GIZ in partnership with GFA Consulting to implement the Improved Service Delivery Project (ISD). ISD has set up a new server and handed it over to NCDD-S/MoI; developed a communication strategy for DO/OWSO at the District, Municipality, and Khan levels, conducted an assessment and consolidated findings on readiness for digital service at OWSO. Now the government is providing One Window Service through digital platforms to people every day in targeted districts.
OWSO focuses on two targets, namely the Digitalisation of OWSO and the introduction of Mobile OWSO. Both share the ultimate goal of improving access to these services – with the underlying governance concepts of (improved) accountability, transparency and participation. This is reflected in Module Objective Indicator 2, which foresees an overall increase of 40% in the number of administrative services provided by OWSO in the partner provinces by September 2025.
Our consortium benefits from many years of experience in decentralisation in South-East Asia, such as with GFA’s GIZ funded TRANSFORMASI project in Indonesia as well as in the implementation of OWSO in Cambodia though API’s USAID-funded One Window for Citizens project.
We thus have a thorough understanding of the complex political environment and the challenges on the ground. We initiated our activities with a stakeholder consultation workshop in order to get a clearer idea of the various expectations, perceived needs and gaps regarding digitalisation of OWSO and mobile OWSO. After this, we conducted more detailed analyses following a human-centred approach. Consequently, we included the target group in all phases of the process, that is the needs assessment, the development and testing of solutions, as well as the pilot and roll-out stages. This is also in line with the first Principle for Digital Development: Design with the user. The users in our understanding are both OWSO staff as well as Cambodians from different parts of society as end users. The following graph and the text below outline this approach in more detail.
Youth is disseminating digital services to citizens at the OWSO.
API was commissioned by GIZ in partnership GFA Consulting to operate the MOBILE SERVICE on One Window Service to the rural and poor citizens who are far from the government offices. ISD has developed the Technical, Economic, Legal, Operational, and Scheduling (TELOS) feasibility study, identified Mobile Service Delivery Vehicle (MSDV) options and recommended a cost-efficient MSDV to start the pilot and conducted trainings to pilot the TELOS. MSDVs and equipment for the mobile OWSO were prepared and are ready for handover to partner Districts/Municipalities. The districts/municipalities are piloting mobile service delivery on One Window Services to citizens in rural areas.
Tricycles are used to support mobile service delivery activities in remote areas.
API was commissioned by GIZ in partnership with GFA Consulting to implement WATER MANAGEMENT. API provided consultants’ contract management services to this Water Management Work Package 2. Water Management Committees at district level were established. Training was conducted on the Operational and maintenance of irrigation systems for 4 Districts/Municipalities and key stakeholders at the Provincial level. Capacity building to 4 Districts/Municipalities on Climate Change impact and adaptation applied in the water sector and a Geographical Information System (GIS) working group were established. GIS training for key stakeholders and members and site rapid assessment and data collection, analyzed, and prioritized 4 small and mid-scale irrigation schemes (2 schemes with Farmer Water Use Community, 2 without Farmer Water Use Community) were organised.
