API JOBS

ICT and E-Learning Platform Specialist

Full-time staff

A-SASSY Project

Job Purpose

ICT and E-Learning Platform Specialist to implement the project “Building Sustainable and Solidarity with a Partnership between Youth, Civil Society Organizations and the Member State”, to support whole API’s ICT System & Tech Tools” to achieve API’s vision, mission, and goal.

Key expected results and responsibilities:

Be responsible for the online learning platforms (such as Moodle), website, and tech tools.
Work with partners and donors to roll up the content for the website, e-learning platform, and other tech tools.
Be a technical trainer on how to use all the digital platforms of the organization.
Provide technical support and training in both offline and online styles.
Provide digital security training and digital literacy to API staff and project beneficiaries.
Manage and update content on the API website.
Manage and configure network devices such as MikroTik, Cisco Switch, UniFi Access Points and FortiNet Firewall.
Knowledge in system administration of Microsoft 365 Admin Center.
Have knowledge and skills in managing Synology Network Attached Storage (NAS).
Have knowledge of database management systems (DBMS).
Have knowledge of virtualization, cloud computing, and virtual private server technologies.
Routinely maintain and monitor all computers, networks, and other equipment.
Ensure the smooth performance of computer systems, servers, and network devices.
Perform system backup/recovery and ensure high operation runtime so users can get maximum benefits from digital technology.
Ability to diagnose and perform troubleshooting on system/network, hardware, and software issues.

Qualification Required:

Bachelor’s degree in the field of Information Technology with at least 1 year of experience in the IT field.
Knowledge of HTML, CSS, and Java.
Knowledge of digital security.
Experience with webinars (online training).
Accountable for the technical issues of users on the online environmental website.
Experiences in Network Administration such as UniFi Access Point, MicroTik, Cisco Switch and FortiNet Firewall.
Knowledge or experience of Synology Network Attached Storage (NAS).
Experience with Microsoft 365 Admin Center management.
Practical experience in computer, servers, and network troubleshooting.
Good interpersonal Communication and problem-solving skills.
Confident and self-motivated.
Able to write, read, and speak good English.
Work independence and self-management.
Strong desire to learn and commit to his/her further development.
Ability to work under pressure and be flexible.

How to apply

Interested applicants are requested to submit a cover letter and detailed CV by email or by post to the address below.

API is committed to a policy of equal opportunities, and value inclusion, and seeks to have a diverse and inclusive workforce. Applications are welcome from people of all origins, ages, religions, genders, ethnicities, sexual orientations, and disabilities. Every application will be reviewed against the above requirements for the position only. Women and people with disabilities are encouraged to apply.

Due to a high volume of applications, only short-listed candidates will be contacted. Your application/CV will not be returned.

More info and job description please visit http://www.apiinstitute.org or download it from here.

Closing date: 15 September 2024 at 5.00pm

Our Recent and Current Projects

Description
Enhancing Institutional and Operational Capacities of the Provincial Associations of Local Councils (2019-2021)
This EU funded project focuses on strengthening the capacity of the Provincial Associations of Local Councillors (PALCs) and their members, by promoting accountability, transparency and responsiveness to the demands of citizens and the needs of vulnerable groups. With a total budget of almost 450,000 euro and six target provinces, it is one of API’s bigger projects, and we implement it in a joint venture with the Provincial Association of Local Councillors in Pursat and Aide Et Action International (AEA). You can find detailed information about this endeavour here, read our latest report, watch our project videos or follow the media coverage of this initiative.
Citizens’ Voices and Actions for Sustainable Development in Cambodia (2019-2025)
Benefiting from the generous support of DanChurchAid (DCA) and Bread for the World to the tune of almost 600,000 dollars, this ambitious endeavour has the overall objective of fulfilling the rights and enhancing the voices of citizens, in an effort to make the country's development more sustainable. On the one hand, we want to actively engage right holders, especially women, youth, people with disability, low income citizens and their community based organisations (CBOs), encouraging them to get involved in the processes of public planning and budgeting at the district level. The latter has been playing a much bigger role since 2020. Citizens and CBOs should hold authorities accountable for service delivery and budget implementation. On the other hand, we would like to see an improvement in the citizens’ access to public information, especially when it comes to public budgets. We are pursuing activities related to this project in nine provinces. You can read our latest report, watch our project videos, or dive into the details following this link.
Voices and Actions of People with Disabilities in Social Accountability (2019-2021)
For API, inclusion is essential, especially when it comes to the issue of participation in local decision making processes. The main goal of this project is therefore to amplify the voices of persons with disabilities. This will provide them both the opportunity to make themselves heard, and an enhanced access to more equitable, quality public services. The target district is Tramkak in the Takeo Province, and the funding, around 150,000 dollars, is provided by the Dutch Foreign Ministry’s Voice grant facility, managed by Oxfam in Cambodia. Our partner in this initiative is Epic Arts. You can read more about this flagship project here. You can also download our latest report, watch our project videos, dive into the materials we produced for our National Conference on Social Accountability at the beginning of 2020, or learn more about inclusion in I-SAF by watching our training series dedicated to this topic.
One Window for Citizens (2019-2022)
API is implementing this civic tech undertaking in a consortium with Nickol Global Solutions (NGS) and InSTEDD, our budget share being 460,000 dollars, financed by the USAID. The aim is to design and deploy technical innovations in order to stimulate citizen engagement, comprehension and awareness of, as well as demand for quality in the public services offered by the One Window Service Offices under the authority of the district and provincial administrations. We focus on the provinces of Battambang, Kampong Chhnang and Banteay Meanchey in an effort to increase accountability. You can find out more details about this here and read our latest report here. Pidor Facebook ChatBot OW4C Public Dashboard
Supporting Meaningful Civic Engagement for Improved Accountability by Leveraging Digital Technologies (2019-2023)
In a similar vein, API has joined a partnership with CARE Cambodia and InSTEDD in order to enhance citizens’ participation through innovative tech solutions. The EU granted API 425,000 euro for this endeavour, which is part of Implementing the Social Accountability Framework (I-SAF), a broad reform agenda assumed by the Government, and supported by development partners and civil society. While our overall objective is to develop effective, accountable and transparent institutions and ensure public access to information, we are specifically concentrating on empowering young women belonging to indigenous minority groups, as well as on building the capacity of the Community Accountability Facilitators (CAFs) in four provinces. The project produced lots of results in 2022 despite, the COVID-19 challenges. The consortium partners carried out information for citizens (I4C) awareness raising activities, reaching over 30,000 citizens to improve citizens ' understanding of their rights, standards and performance as well as budget information on communes, schools, and health centre services. The citizen monitoring activities achieved to organise 96% of the 1,086 planned community scorecards and service provider self-assessment meetings despite the disruption of the commune election in early June 2022. The joint accountability action plans (JAAP) implemented 78% of the 1,926 actions planned in 2022. As a result of the above activities, the target community gained enhanced knowledge on rights, the standards, and duties of elected commune councils. They gained confidence to give feedback and ask questions to local authorities about commune, school, and health centre activities. The key target groups – in particular youth, women and ethnic minorities –, demonstrated behavioural changes, such as an increased use of health centre services during pregnancy, motivating their children to attend school and registering birth certificates at the commune office. The scorecard provided insight into the improvement criteria of standards and performance of public services raised by citizens. The service providers took responsive action to improve soft-skills and small-scale infrastructure, including women’s toilets, ramps for people with disability, and office materials and equipment that enhance service delivery. The digitised community scorecard application (DCSC App) was improved for easier use and to address software bugs. Input for ideas was sought from 70% of participants (8,634 people, 62% women). The newly designed workplan to strengthen the capacity of Community Accountability Facilitators (CAFs) was developed and implemented. For the new 2023 fiscal year, 100% of JAAP were developed in 181 planned communes. Advocacy and Policy Institute (API), Innovative Support to Emergencies Diseases and Disasters (InSTEDD) and CARE International in Cambodia with the local partners: Partners for Development in Action Family Health Development Action for Health Development Community Development Centre Nak Akphivath Sahakum Kampuchea Women Welfare Action Promvihearthor Khmer Association for Development of Countryside Youth Council of Cambodia Save Vulnerable Cambodian Conserve Indigenous People Languages Building Community Voices Alliance for Conflict Transformation My Village Read our latest report here.
Citizens’ Voices and Actions in Social Accountability (2019-2021)
Also as part of Implementing the Social Accountability Framework (I-SAF) and as a first, API and Oxfam brought the idea of social accountability to Phnom Penh, more specifically to the administrative unit of Khan Sen Sok, insisting that local authorities and service providers such as primary schools and health centres need to be responsive to the citizens’ feedback and demands. We are also exploring how social accountability can be expanded to social protection services like the application process for equity cards that entitle low income and otherwise disadvantaged citizens to free of charge health services. The public should know what the service standards and the costs of these services are, and should be able to provide opinions and influence changes. In 2019 and 2020, Oxfam Cambodia has supported this piloting effort with 50,000 dollars per year. Watch the videos of some of our project activities here, learn more from our informative animations here, or read our latest report here.
Enhancing Local Democratic Governance in Cambodia (2018-2020)
This project set out to strengthen local governance and social accountability in four communes of the Kampong Thom and Banteay Meanchey provinces. It was funded by UNDEF with a total budget of 150,000 dollars. To achieve our goals, we focused on citizens’ participation in monitoring service delivery by local authorities, and we benchmarked this by two citizen scorecard surveys. The first served as the baseline, expressing citizens’ needs and demands, while the end survey evaluated the results achieved. The scorecard findings can be read here. API worked with three implementing partners, the Cambodian Organisation for Women Support (COWS) in Kampong Thom, the Village Support Group (VSG) in Banteay Meanchey, while the Coalition for Partnership in Sub-National Democratic Development (CPDD) disseminated the results in a national conference on social accountability in February 2020. You can read our last project report here.
Change the Game Academy for Local Resource Mobilisation Capacity in Cambodia (2019-2023)
Our objective here is to secure the resources civil society organisations can rely on in order to sustain their operations in Cambodia by building their organisational and leadership capacity of local resource mobilisation and mobilising support/advocacy. The funding for these measures, is coming from the Wilde Ganzen Foundation in the Netherlands, API being one of the national partners in the implementation. The other partner is the Cooperation Committee for Cambodia (CCC), and, together, we are striving to make sure this learning programme meets international standards, while addressing the concrete needs of the local participants. You can experience more about this project here, read our latest report, and watch some of our videos. You can also book our courses here.
Strengthening Youth Participation in Local Planning and Budgeting (2019-2021)
We insist on improving the quality of social services offered by local authorities, and one way to do this is to encourage young people to participate in the planning and budgeting processes. This initiative is funded by UNICEF, with almost 130,000 dollars. The target districts are in Phnom Penh, Kandal and Kratie. You can read our latest project report and watch a TV talk-show about it here.
Youths Debate the Development of the Cambodian Access to Information Law (2019-2023)
Here, the objective was to create a new dynamic in a push for the Government and the Parliament to discuss, improve and pass the Cambodian access to information law. Our method of choice was inviting youth from all provinces to Phnom Penh, and have them debate about this topic. Although the law was not passed in 2020, the draft has been greatly improved due to our advocacy efforts. The project benefited from the support of the Swiss Development Cooperation Agency (SDC), DanChurchAid (DCA) and Bread for the World. You can consult our last report, listen to the debates or watch our project video here.
Voices and Actions of Young Women Leaders and Entrepreneurs (2019-2023)
Under Pact Cambodia’s WE Act project, API has joined forces with the Independent Democracy of Informal Economy Association (IDEA), which is an association currently representing hundreds of informal street and market vendors in Phnom Penh, of whom 95% are women. Together, we are trying to strengthen their capacity to mobilise support and engage in advocacy, based on API’s facilitation expertise. Our key target group here are 20 local young women leaders who are learning to negotiate for their and their groups of market and street vendors’ concerns. Ten further participants from other women’s micro-entrepreneur networks and/or youth leaders have been invited to join API’s applied advocacy capacity development programme. This initiative is funded by USAID, the total budget being around 35,000 dollars. After 2020, in the context of the growing social problems caused by the Covid pandemic, the project is focusing increasingly on the issue of social protection. You can read our latest report here.
Innovations for Social Accountability in Cambodia (2020-2024)
Ta Khmao, the capital of the province of Kandal, has not had a lot of experience with implementing social accountability related initiatives yet. Therefore, this API project funded by the USAID through Family Health International (FHI360) is undertaking various activities aimed at helping citizens improve their capacity of requesting public information, networking for collective action, and developing solutions to the problems facing the local community. Using modern tech solutions, API will thus enable residents to score the performance of public service providers and actively participate in developing and implementing joint accountability action plans with representatives of local authorities. The total budget of the initiative is 380,000 US dollars. Read our latest report here or watch our informative animation.
Access for All (A4A): Promoting Access to Information in Cambodia (2020-2023)
In this endeavour which benefits from funding through a grant offered by the US Department of State, we are focusing on increasing the availability of public information in indigenous communities, especially among indigenous women. Recent studies have shown that, in Cambodia, women from vulnerable groups often do not have the necessary means to exercise and defend their rights in case of disputes or even in everyday life situations. Limited access to education, but also limited access to public information are definitely the main causes of a state of affairs where influential private entities are taking advantage of indigenous women groups, while state officials do not always treat them as equal to any other Cambodian citizen. Collective property rights and land concessions are undoubtedly one of the main issues here, yet the underlying problem is more general. Therefore, together with our partners from the East-West Management Institute (EWMI), we are focusing on building capacity in these communities, by offering tailor-made training courses covering topics such as grassroots advocacy, requesting information from public authorities or budget control skills. At the same time, we are working on a dedicated online learning platform, as well as on two tracking tools meant to help indigenous women monitor the legal compliance of land concessions and the public spending by district administrations. The project is being implemented in three provinces, with a total budget of almost 200,000 US dollars. You can read our annual project report here and watch our documentary video series by clicking on this link.
Promoting Rights, Voices, Choices and Decisions for Citizens (Pro-Citizens, 2016-2019)
Objective: Contributing to improve local governances and democratic participation of citizens. Result: The capacities of individuals (women, men & youth) and CBOs are improved to participate in decision making processes on commune development processes The capacities of local councils is strengthened to work with CBOs and NGOs in response to public needs Enhanced partnership between government and civil society in responding to public needs and concerns You can read summary here.
Implementation of the Social Accountability Framework (I-SAF, 2016-2018)
Overall Objective: To reduce poverty through democratic, inclusive and equitable local governance and more accessible and equitable public service delivery. Specific Objective:To enhance the performance, responsiveness and accountability of local government and service providers (specifically communes, health centres and primary schools) in 20 districts Ratanakiri, Mondulkiri, Koh Kong, and Kampot. Result: Enhanced access to Information and Budgets Strengthened citizen-led monitoring Strengthened capacities of local NGO partners, CBOs, Community Accountability Facilitators through Facilitation and Capacity Building Contributed to improve government policies, guidelines and practices through enhanced learning, feedback and monitoring-documented lesson learnt and best practice from ISAF implementation You can read summary here.
Promoting good governance by increasing access to information and strengthening the independent media (2015-2018)
Overall Objective: To contribute to a more equitable, open and democratic Cambodia by increasing access to information, a demand for good governance, and an independent media Specific Objectives: To strengthen the independence and professionalism of the media To improve the quality of media content To improve access to and use of public information Result: Media equipped with the skills to disseminate independent media content Increased dissemination of independent media content of key local issues Evidence gathered at community level of key local issues Policy analysis undertaken of key local issues Local authorities have improved capacity around access to information You can read summary here.
Working Towards an Access to Information Law in Cambodia: Bridging the Government and Citizens for Participatory Law-Making (2014-2018)
Overall Objective: To support the drafting of an effective Cambodian Access to Information law by engaging the sectoral base, assessing the policy gaps, and providing inputs for integration. Result: With the inputs from UN agencies (UNESCO and OHCHR) and civil society organisations (CSO) the A2I Technical Working Group completed the draft of A2I law and disseminated the document on 31 January, 2018; The whole contents of the draft of A2I law was reviewed by a legal team with consultations among the members of CSO A2IWG; Two analysis reports on the Secrecy of Information and a Complaint Mechanism developed and submitted to the Ministry of Information, the UNESCO and OHCHR; The nine (9) legal reviews and analysis were consolidated into one report, printed and distributed to all relevant Government Ministries, NGOs, Private Sectors and the general public; The reports contributed to development of drafting of A2I laws, and to guide all relevant actors, especially relevant Ministries in development and/or amendment of the policies and laws with maximum information disclosures to be in line with A2I law after the new law is approved; In collaboration with sectoral based NGO networks, the discussions, the inputs and recommendations compiled for supporting the development of the draft A2I law; A training curriculum on “Access to Information” was developed which included key contents of A2I law and guidelines, role of sub-national in disclosing information, democratic development, the implementation of social accountability framework (I-SAF), organic law, and information management; and A compilation of CSO inputs from all sectorial consultative forums was developed and it was also reviewed and finalized by the CSO A2IWG members. You can read summary here.
Enhancing the citizens’ access to public information through using mobile technology (APIM, 2015-2016)
Overall Objective: To contribute to poverty reduction and better protection and promotion of rights and voices, particularly for young people, women and vulnerable people and groups, by promoting a culture of public information disclosure, strengthening democratic participation, and transparency and accountability within the Decentralisation and De-concentration framework in Cambodia, particularly in the targeted Commune and District Councils, and advocating for equitable Result: Increased public information available on critical issues affecting communities in 13 district administrations; Increased access to public information on laws and policies; Supported productive dialogue and participation in democratic decision making to enhance the voices of and protect the rights of communities particularly vulnerable people in targeted areas; Increased their knowledge, understanding and skills of 195 councillors to support their functions with more transparency and accountability, including human rights, public information disclosure and collaboration with communities, local civil society and the government; Civil society organisations and networks are able to effectively contribute to democratic governance, human rights, environmental governance, de-centralisation, transparency and accountability, information disclosure and development processes at local and national level. You can read summary here.
Strengthening Democratic Governance (SDG, 2014-2018)
Overall Objective: To enhance the availability of public information to the public through mobile technology and improve two-way communications in order to ensure transparency, responsiveness and accountability of the local councils within local citizens in target areas. Results: To increase the availability of information and raise awareness about public services among target groups, particularly women, youth and disadvantage groups through introduction of interactive voice response (IVR) tool; To enhance the capacity of Local Authorities (LAs), Community Based Organizations (CBOs) and youth groups on how to use the IVR tool for providing public access to information and information disclosure; To set up IVR System to provide citizens access to public information in their target areas. Result: Training curriculum developed and training provided to 120 Local Authority, CBOs, and youths on access to information issues and roles of IVR in promoting access to information and provide feedbacks. Education materials (small booklet, poster and banners) on access to information and ICT application for promoting access to information developed and printed. Four community forums and outreach activities organized in the target areas. You can read summary here.
Increasing Access to Public Information (IAPI, 2013-2015)
Overall Objective: To contribute to poverty reduction and better protection and promotion of rights and voices, particularly for young people, women and vulnerable people and groups, by promoting a culture of public information disclosure, strengthening democratic participation, and transparency and accountability within the Decentralisation and De-concentration framework in Cambodia, particularly in the targeted Commune and District Councils, and advocating for equitable and sustainable public policy. Specific Objective: was to increase access to information for both the public and sub-national authorities as fundamental to effective participation and accountability in sub-national governance. Targeted areas: 49 communes and 10 districts of 5 provinces: Targeted groups: Youth (young), women/mothers, fishermen, farmers, elderly people, people with disabilities, and members of Community Based Organizations Result: Improved local councils’ capacity to provide public access to commune and district information; Increased understanding among target groups on their rights to access to public information; Enhanced capacities of civil society organisations working at sub-national government to advocate for greater transparency and information disclosure; Increased public dialogue on access to information by sub-national and national government officials, the Cambodian Parliament, UN agencies, civil society organisations and donors towards supporting, and developing the passage of an Access to Information (A2I) Law. You can read summary here.
Strengthening Action for Enhanced Road Safety in Cambodia (SAFER Cambodia, 2013-2014)
Overall Objective: Strengthen the law against drinking and driving and to improve its implementation, in contributing to saving lives and reducing injuries from drinking driving related accidents in Cambodia. Result: API and CRY, with the support of the National and Provincial Raod Safety Committees, organised five public policy forums on drinking and driving in five provicnes with 398 participants (44 women). 15 focus groups discussions were organised during the forum. Findings from the forums exposed gaps in existing road traffic law related to drinking and driving, the current policy is casual and inadequate. There are gaps in traffic law enforcement on drinking and driving as traffic police are not strict and do not enforce the law on powerful and influential rich people. The police lacked equipment and techniques to implement this law. At the forum, a survey conducted with 320 people showed 88% of the respondents support developing a policy on drinking and driving. Recommendations were made to establish a strict policy/legislation, imposing serious penalties, strengthening an approach to prevent drinking and driving, and also accelerating an alcohol policy. A RSN meeting was conducted and eight main topics were presented and discussed. As a result participants knowledge on road safety increased, an issues statement was produced and some challenges were solved. By June, 25 questionnaires were completed. The team continues to follow up remaining RSN members who have not yet completed the questionnaire. The project team also attended a number of activities which were organised by the Cambodian Red Cross, NRSC, HIB, CRY, and AIP Foundation. Four main challenges were encountered. Firstly, it was difficult to get Government speakers and make them in focusing on topic. Secondly, the National and Provincial RSC illustrated its limited ownership in the activity. Thirdly, addressing the findings of issue gaps in policy and enforcement with new drafted traffic law. Fourthly, time constraints in developing advocacy training materials fit for all stakeholders. In addition API has its challenge of investing more staff than planned in the project implementation.
Promoting the Effectiveness Of Public Expenditure in Local Education (PEOPLE, 2012-2014)
The Advocacy and Policy Institute (API) in partnership with the Cambodia-ASEAN Center for Human Rights Development (CACHRD) is implementing a project ‘Promoting the Effectiveness Of Public expenditure in Local Education’ funded by USAID through Result for Development (R4D) 2012-2014. This project aims to promote public accountability and enhance the effectiveness of public expenditure in the education sector, particularly early childhood education through conducting evidence-based research and advocacy activities. Objectives: To promote public accountability and enhance the effectiveness of public expenditures in the education sector, particularly the early childhood education and care by conducting evidence-based research and advocacy activities. Actions & Results: API has effectively undertaken a consultative meeting on preliminary findings of PETS with PEO/DEO government officials in early May. There was a fruitful and active discussion between participants and the API project team through clarification and simplification on the status of state pre-school and financing matter. All participants have acknowledged the advantage of the study and wisely understood the purpose of the project. Apparently as the practitioners at sub-national level, they have anticipated for increase resource mobilising and improving early childhood education in Cambodia and hoped that through this project, some key issues have been tackled. The input and feedback from the meeting are included in the report. This forum enabled government agencies to be actively involved with CSOs activities. API has been mobilizing development partners in the education sector particularly Save the Children and Plan International in addition to UNICEF to introduce the PEOPLE project and build communication for further consultative meetings. Partners have shown keen interest in this meeting. API is flexible in obtaining information of national budget flow at national level by personally inviting a resource person from the relevant field to deliver a presentation in terms of capacity building for internal staff. Also, there is suitable financial resource to support this activity. The outcome from this approach helped to enhance the quality of report. Full PETS and CRC report was completed through quality check and edition. It will be used for further advocacy activities. It has been acknowledged that Government of Cambodia has increased the budget and number of pupils from age of three to five years old. According to the Prakas 508 on expenditure for implementing program-based budget at MoEYS dated on 20 May 2013, PB to pre-schools will have been classified by type at particular areas and size of pre-school respectively. This new Prakas will be effective from January 2014.
One Window Service Offices (2012-2013)
Enhancing People’s Participation in One Window Service 01 January – 31 December 2012 Actions & Results: 3,714 citizens directly engaged with technical staff, leaders, and policy makers of OWSO at national and sub-national levels through giving their feedback and inputs in 17 OWSO public fora and conducting social accountability tool which called “Citizen Feedback” survey. Citizens’ questions and recommendations were recorded, analysed and provided to OWSO and DO leaders to improve the services. Drawing on the survey findings, we propose the following recommendations towards improving OWSO’s service delivery as well as DO’s performance for stakeholders’ consideration: Realise access to information, maintain and improve current performance as a majority of clients confirm their basic satisfaction, ensure the sustainability of OWSO, delegate appropriate functions to OWSO so it can facilitate requisite paperwork/documentation for its clients to access services, promote proactive District Ombudsmen; addressing the issue of OWSO staffing, both technical staff and its leadership, will contribute to improving OWSO’s performance, professionalism and client satisfaction, which will result in fewer complaints, a clear mapping of OWSO clients and potential clients in each target area in close cooperation with local authorities, Line ministries should delegate to OWSO the whole set of official procedures/functions required to deliver a complete service, especially given that the name “One Window Service Office” implies it provides all relevant services at one place and there should be more OWSOs at the district offices for rural and poor potential clients who do not live in or near the municipality. OWSO located in Chbar Mon, Kompong Chhnang and Pursat Municipalities accepted citizen’s feedbacks, met with project key stakeholders at provincial levels every six months to address the OWSO challenges both technical and staffing issues. OWSO have provided services to business people, farmers, women, students, civil servants, motorcycle and car owners and heads of households. Base on citizen satisfaction survey business person (52 percent), farmer or labourer (12 percent), teacher (8 percent), public servant (7 percent), student (6 percent), while the rest responded taxi driver, motor driver, nurse and homemaker (15 percent) accessed OWSO services. OWSO provided 10,835 services to approximately 6,270 clients with total income US$59,286.33 in 2012.
People’s Access to Public Information (2012-2013)
Funded by United Nations Democracy Fund (UNDEF) Amount of the UNDEF grant: USD 200,000.00 Objectives: Improve access to information and information disclosure happening in six communes in three provinces. Actions & Results: Capacity of local councils and community-based organizations enhanced to promote access to information to best serve the interest of the people. By the commune records an average of ten community members accessed information at the Commune Hall directly each day. They looked for information on forestry issues, land issues, fisheries and environmental issues, civic registration, election registration and water usages. Base on the commune boxes, 71% of respondents confirmed about they were requested commune information and most of them request by verbally and around 79% of them got those information requested but only half of them got full information. 63.4% of sampled population of 132 villagers reported of having access to public information despite their low education level. The majority did not even complete primary schools and over 20% of them were not literate and only one of the sample groups completed grade 12. Thus, an effective method to disclose public information and interactive participation is the weekly village-level meeting/forum. Awareness about access to information among local communities increased 70.71% local citizen (43,600) and 24 CBOs (83%) in target communities directly participated in project information dissemination activities and gained more knowledge on the rights of access to information and role of citizen in promoting commune election information, environmental issues and other various sectorial issues. Access to information integrated into the target council’s administration and plans. 100% (All) six target communes have integrated access to information into their annual work plans especially information regarding public services where free flow of information and public access to disclosure of specific information is easy accessible. They are professionally managing commune documents including filing systems, contents and displays via Information Board for public access to information. The public accessed 558 subjects of comprehensive written information such as Government plans, decisions, sub-degree and laws. Public dialogue on access to information increased to support the passage of an Access to Information law. In total 64% (79 members) of parliament from the National Assembly and Senate (17 women) attended project activities to discuss on a legal framework for access to information.
Strengthening Cambodian Sub-National Democratic Development (2011-2013)

The Access Initiative Country Report (TAI, 2012)
The TAI Cambodia Coalition is comprised of the following organizations: The Advocacy and Policy Institute (API), the Community Legal Education Center (CLEC), the Culture and Environment Preservation Association (CEPA) and the Centre of Development Oriented Research in Agriculture and Livelihood Systems (CENTDOR). The Coalition has produced the first assessment report on environmental issues in Cambodia by focusing on areas of access to information, public participation, access to justice and capacity building in 2010. TAI Cambodia works to promote access to information, good governance of natural resources, transparency, social accountability and responsive government. All 18 case studies were prepared by the TAI-Cambodia Research Team of 22 researchers. The 18 case studies in the report were consolidated and synthesized by Dr. Raymond Leos in cooperation with Mr. Neb Sinthay and Mr. Lam Socheat. All the researchers used the assessment method developed by The Access Initiative, a global network of civil society organizations. TAI Cambodia gratefully acknowledges the World Resources Institute for establishing the Global TAI and technical support. Unless otherwise noted, the opinions, interpretations and findings presented in this document are the responsibility of the TAI Cambodia Coalition. For additional information about The Access Initiative, including its members and leadership, please see www.accessinitiative.org
Enhancing the Democratic Space (2011-2012)

Support to Improved Access to Information in Cambodia (2010-2011)

Working with the Cambodian Parliament to Support Information Disclosure and an Access to Information Law (2010-2011)

Strengthening civil society to actively engage with the National Assembly (2008-2010)

Discover Our Project History

Description

Description
Annual Reports
Annual Report 2023 Khmer
Annual Report 2023 English
Three Year Report 2019-2021 Khmer
Three Year Report 2019-2021 English
Annual Reports
Annual Project Report 2021 Khmer
Annual Report 2021 Khmer
Annual Report 2021 English
Annual Report 2020 Khmer
Annual Reports
Annual Report 2020 English
Annual Report 2019 English
Annual Report 2018 English
Annual Report 2017 English
Annual Reports
Annual Report 2016 English
Annual Report 2015 English
Annual Report 2014 English
Annual Report 2013 English
Annual Reports
Annual Report 2012 English
Annual Report 2011 English
Annual Report 2010 English
Annual Report 2009 English
Annual Reports
Annual Report 2008 English
Multiannual Report 2003-2007 (APP)


Achievement Reports
Achievements 2019-2023
Achievements 2014-2018
Achievements 2003-2012
Survey on Youth Claim List and School Service Satisfaction 2021 Khmer
Achievement Reports
Survey on Youth Claim List and School Service Satisfaction 2021 English
Study Report and Case Studies on Civic Engagagement atDistrict Krong 2021
Study Report and Case Studies on Civic Engagagement at DM 2021
Policy Paper ASEAN Street Vending Policy Best Practice 2021 Khmer
Achievement Reports
Policy Paper ASEAN Street Vending Policy Best Practice 2021 English
OW4C Enablers and Barriers to Improved OWSO Services 2021
Making I-SAF inclusive of People with Disabilities - Lessons Learned 2021
Youth Participation Assessment 2021
Achievement Reports
ISAF Demand-Side Operational Guidelines 2021
Youth Claim List Final Report 2021
The Impact of Covid-19 on Women Street Vendors 2021 Khmer
The Impact of Covid-19 on Women Street Vendors 2021 English
Achievement Reports
Lessons Learned Citizen Scorecard 2020
Legal Analysis on Access to Information Draft Law 2020 Khmer
Legal Analysis on Access to Information Draft Law 2020 English
Government Draft Access to Information Law 2020
Achievement Reports
Access to Information Draft Law 2020 English
District Budget Management and Citizen Participation 2019 English
Understanding Commune & Sangkat Budgeting and Citizen Participation 2019 Khmer
Snowball Survey with People with Disabilities Report 2019 Khmer
Achievement Reports
Snowball Survey Report with People with Disabilities in Tram Kak-Takeo 2019
Siem Reap Youth Policy Briefing Paper 2019
Phnom Penh Youth Policy Paper on Minimum Wage for University Graduated Youth 2019 Khmer
Understanding District Fund Managent and Citizen Participation 2019 Khmer
Achievement Reports
Understanding Commune Budget Management 2019 English
Understanding Commune Budget and Citizen Participation 2019 English
Snowball Survey Report with People with Disabilities 2019 English
Second Scorecard Report 2019 Khmer
Achievement Reports
Second Scorecard Report 2019 English
Role Of Citizens In Monitoring Local Development Process And Citizen Participation 2018 English
Promoting the Rights and Obligation of Citizens 2018 Khmer
Promoting the Rights and Obligation of Citizens 2018 English
Achievement Reports
Policy Analysis 2018 English
First Citizen Scorecard Report 2018 Khmer
First Citizen Scorecard Report 2018 English
Policy Analysis 2017 English

Handbooks & Info Materials

Description
Access to Information
Draft Law Analysis (2020) - English
Draft Law Analysis (2020) - Khmer
Draft Law Analysis (2019)
Draft Law Analysis (2018)
Access to Information
Compilation of CSO Input on Draft Law Text (2018)
Report of the Youth Forum on the Draft Access to Information Law (2015)
Report of the Youth Forum on the Draft Access to Information Law (2016)
Advocacy Strategy (2014)
Access to Information
Survey of Legislation (2014)
Consolidated Report (2012)
Advocacy Strategies (2012)
Draft Law Analysis (2011)
Access to Information
Review of the Draft Policy Framework (2011)
Report on A2I and Its Role in Development (2011)
Training Manual (2010)
Introduction to A2I (2010)
Access to Information
A2I in Southeast Asia and Cambodia (2010)
Assessment Report on the Role of the Cambodian Parliament (2010)
Assessment Report on A2I, Public Participation and Access to Justice (2010)

Access to Justice
Joint CSO Submission for the UN Universal Periodic Review (2018)
Factsheet (2018)


Advocacy for Policy Change
Assessment Analysis on NGO Networks for Advocacy (2011)
Handbook on Gender Discrimination and Advocacy (2008)
Handbook on Grassroots Advocacy (2006)
Handbook on Policy Impact (2004)
Advocacy for Policy Change
Training Curriculum - Advocacy Expert Series (2004-2006) - 6 files



Local Democratic Participation
Citizen Scorecard Report (2019)
Citizen Scorecard Report (2018)
Toolkit on Social Accountability in Cambodia (2015)
Needs Assessment Report on Natural Resource Management (2010)
Local Democratic Participation
Decentralisation through Partnerships: Handbook (2004)
Commune Councils & Civil Society (2004)


Multi-Field Policy Analyses
Multi-Field Policy Analysis (2018)
Multi-Field Policy Analysis (2017)
CSO Comments on Joint Monitoring Indicators of Development (2014)

Road Safety
Survey Report on the New Road Traffic Law (2016)
Training Needs Assessment (2014)
Policy Analysis Report (2014)
Policy Briefing (2014)
Youth and Education
Needs Assessment Report on Youth Training (2019)
Report on Youth in Cambodia (2008)
Surveys on Early Childhood Education (2012-2013) - 3 files